Refund Policy

• You can request a refund within 14 days of your first Starter payment.
• Renewal payments after that first one are generally not refundable.
• Cancelling is not the same as a refund — cancelling stops the next charge and you keep Starter until the period you paid for ends.
• Your rights under consumer law always come first, wherever they give you more than this policy does.

If Starter is not what you expected, you can request a refund of your first Starter payment within 14 days of that payment.

We would rather you tried the 14-day free trial first — it needs no credit card and never charges you on its own, and it exists so that nobody has to pay to find out whether HumXreach understands their business.

Subscription renewals are generally non-refundable, because you can cancel at any time before a renewal and keep access for the rest of the period you have already paid for.

We will still refund a renewal where:

• Applicable law requires it.
• There was a confirmed billing error — for example, being charged twice, or charged after a cancellation was completed.
• A confirmed technical fault on our side prevented you from using what you paid for.

Cancelling stops the next renewal. It does not return money already paid, and it does not cut your access short: Starter stays available until the end of the billing period you have already paid for. Your content then stays in your account, ready for when you subscribe again.

Cancelling never deletes the content you have created. It stays in your account.

If you want the current period refunded rather than simply stopping the next one, say so when you make the request — the two are handled differently.

Contact Humxedge Technologies Inc. using the details at the bottom of this page, and tell us the email address on your account and the date of the payment. You buy your subscription from us, so a refund request comes to us.

Requests are reviewed against this policy and applicable law rather than approved automatically, and the money is returned to the payment method that was charged. We cannot promise a specific timescale for it to appear, because a refund also passes through Stripe, which processed the payment, and your bank.

Consumer protection law in your country may give you rights that go beyond this policy — including cancellation or withdrawal rights for digital services. Where it does, those rights apply and this policy does not reduce them.

See also our Terms & Conditions and Pricing.